YOUR GENERAL CANCELLATION OPTIONS:-
Provide us with more than 12 hours notice and receive a makeup (max 2 per bi monthly billing*)
Provide us less than 12 hours notice and get a 1/2 charge (max 2 per bi monthly billing*)
Provide us no notice (less than 1 hour) it's a full charge with no make up*
If you have already used you max two per ten weeks full charges then apply.
same applies for all reasons sickness/ broken pool/ holidays. Weather (thunder and lightening excluded)
Provide us with more than 12 hours notice and receive a makeup (max 2 per bi monthly billing*)
Provide us less than 12 hours notice and get a 1/2 charge (max 2 per bi monthly billing*)
Provide us no notice (less than 1 hour) it's a full charge with no make up*
If you have already used you max two per ten weeks full charges then apply.
same applies for all reasons sickness/ broken pool/ holidays. Weather (thunder and lightening excluded)
We love to swim / teach in the sun its our favorite day, but don't forget your sun protection.
Cloudy days are good for a swim / teach, but don't forget your sun protection.
We still swim / teach on warm rainy days, no umbrellas need here.
We are so tough we swim / teach on rainy days as long as the temp is warm...we are getting wet anyway right!!
Cloudy days we can still swim / teach.
We are so tough we swim / teach on rainy days as long as the temp is warm...we are getting wet anyway right!!
But if you want to cancel see our general cancellation policy above.
NO NO NO these are our most non favorite days, if it looks like there is going to be a storm we will aim to call you before your class or you can call us 0414 921 422, but if all else fails and the instructor is part way through your class we will teach will the instructor or deem it unsafe and then make up any time we have missed.
BBBRRRRRR...........your pool temp is too cold please refer to our above general cancellations policy
We appreciate that kids sometimes wake up not well on the day and as a result, you can not provide 12 hours notice to cancel the class. Generally Mobile swim schools charge you the full rate for same day cancellations, at SWIM RECRUIT we are parents as well and feel that charging you full price for a less than 12 hour cancellation is unwarranted, so we have a 1/2 charge to make it fair on everyone involved. If your cancellation period however is less than an hour then its a full charge for the cancellation as per general policy above.
If your on holidays please contact us with your dates, we will miss you whilst your gone but the above general cancellation policy applies. Unless its inclusive of public holidays and we are not teaching anyway.
Your equipment...swimmers...goggles...sun screen...your responsibility. SWIM RECRUIT instructors are not expected to provide you with equipment, please ask us if you need advise of where to purchase our preferred products. SWIM RECRUIT instructors personal items are at the responsibility of the instructor unless there has been misconduct with their items.
SWIM RECRUIT instructors do not teach with flotation devices, we prefer to assist your child to learn to swim without them, unless previously discussed.
We love your pets but please keep them safe and not to intrusive to our instructors and away from poolside, as some times they think we are all drowning and try and save us.
Other swimmers, we are not lifeguards or baby sitters please do not have other children swimming in the pool during our lessons as it comprises the lesson and the general safety of the environment.
Parent and babies classes we take a max of four babies per class for the price of one 30 minute booking. The booking parent pays for the classes. All four parent complete a booking form for medical and DOB relates purposes.
We love our instructors and it our heart to keep your instructors consistent so if they are not coming as they are ill or away for some other reason we will let you all know as soon as we can and we can do one of two things.... reschedule or find you another teacher if your kids are OK with the change.
