COVID 19 TERMS AND CONDITIONS:
Families and Instructors will advise SWIM RECRUIT if they or anyone in their house has tested positive for COVID or been to a hotspot or listed as a close or casual contact.
Families will ensure safety in the house is kept to a high sanitary standard for all instructors.
Families will inform us of any sickness as per the below T&C with no change to current cancellation policy.
Parents will ensure a 4m2 spacing is adhered to for all adults, excluding those in the same household.
Instructors have a duty of care over the children so can be closer than 1.5m.
Spectators have to remain 1.5m away and 1.5m apart.
Instructors do have face masks if required, do have sanitiser and disinfectant.
Families are offered the option to purchase their own equipment box or provide their own, cutting down germs traveling house to house.
Instructors are advised to sanitise between houses.
COVID actions plans are in place and we recommend all families and instructors download the covid safe app.
Families and Instructors will advise SWIM RECRUIT if they or anyone in their house has tested positive for COVID or been to a hotspot or listed as a close or casual contact.
Families will ensure safety in the house is kept to a high sanitary standard for all instructors.
Families will inform us of any sickness as per the below T&C with no change to current cancellation policy.
Parents will ensure a 4m2 spacing is adhered to for all adults, excluding those in the same household.
Instructors have a duty of care over the children so can be closer than 1.5m.
Spectators have to remain 1.5m away and 1.5m apart.
Instructors do have face masks if required, do have sanitiser and disinfectant.
Families are offered the option to purchase their own equipment box or provide their own, cutting down germs traveling house to house.
Instructors are advised to sanitise between houses.
COVID actions plans are in place and we recommend all families and instructors download the covid safe app.
CANCELLATION POLICY : Available once per monthly billing.
Notice period is calculated on office hours of 8am - 6pm, 7 days a week.
Cancellation notice received out side of this time, will result in your notice time starting when the office opens. (eg: Sms at 10.30pm for a class the next day or 6am for a class that day, your 5 hour notice period starts at 8am, when the office opens.
More than 5 hours notice for illness full credit to come off the next invoice*
Less than 5 hours notice for illness full charge with no make up*
If you have already used your cancellation quota full charges apply.
Same applies for all reasons sickness/ broken pool/ holidays.
Weather only thunder and lightening excluded.
Notice period is calculated on office hours of 8am - 6pm, 7 days a week.
Cancellation notice received out side of this time, will result in your notice time starting when the office opens. (eg: Sms at 10.30pm for a class the next day or 6am for a class that day, your 5 hour notice period starts at 8am, when the office opens.
More than 5 hours notice for illness full credit to come off the next invoice*
Less than 5 hours notice for illness full charge with no make up*
If you have already used your cancellation quota full charges apply.
Same applies for all reasons sickness/ broken pool/ holidays.
Weather only thunder and lightening excluded.
WEATHER GUIDELINES
We love to swim / teach in the sun its our favorite day, but don't forget your sun protection.
Cloudy days are good for a swim / teach, but don't forget your sun protection.
We still swim / teach on warm rainy days, no umbrellas need here.
We are so tough we swim / teach on rainy days as long as the temp is warm...we are getting wet anyway right!!
Cloudy days we can still swim / teach.
We are so tough we swim / teach on rainy days as long as the temp is warm...we are getting wet anyway right!!
But if you want to cancel see our general cancellation policy above.
NO NO NO these are our most non favorite days, if it looks like there is going to be a storm we will aim to call you before your class or you can call us 0414 921 422, but if all else fails and the instructor is part way through your class we will teach will the instructor or deem it unsafe and then make up any time we have missed.
BBBRRRRRR...........your pool temp is too cold please refer to our above general cancellations policy
PARENT GUIDELINES AND CODE OF CONDUCT
Pool quality and safety before each lesson:- As the pool owner its your responsibility to ensure the following are to the highest standard, we suggest checking this 24 hours prior to class.
- Pool chemicals and water quality are correct within health regulations.
- Heating is on and working effectively
- You regularly complete the Royal Life Saving home pool safety check Click here for PDF version
- Your pool is to display CPR signage as per the above pdf
- Comply with council regulations
- Before each class your pool and fenced off area are checked for hazards, pool cleaners are to be off and out of the pool, check for spiders and other animals which could be in the water or filters, also checking for potential hazards and obstacles for all children instructors and spectators.
- New insurance requirements state you must have a first aid kit accessible near the pool.
- No running within the pool area.
- Your pool needs to be 1.8m to learn diving, this will only be taught under direct supervision. Jumping into the pool is under direct instruction.
- If our instructors deem the pool unsuitable for a lesson in relation to any of the above we will cancel the class and we do not offer a credit or a make up.
SUPERVISING RESPONSIBLE ADULT AND TIME MANAGEMENT
- The supervision of your child before, during and after the class, must be with the parent or a responsible adult over the age of 18 years. This person is to remain home for the duration of the class and promptly assist in the handover at the end of class.
- We strongly encourage you to watch your child's class and enjoy seeing their skills grow.
- Your child's class starts at the time its booked, we advise you to be dressed and ready to go so it doesn't take up your booking time. Instructors have back to back classes with other families so will only be at your pool for your allocated time slot.
Your equipment...swimmers...goggles...sun screen...your responsibility. SWIM RECRUIT instructors are not expected to provide you with equipment unless you ave requested a covid box, please ask us if you need advise of where to purchase our preferred products. SWIM RECRUIT instructors personal items are at the responsibility of the instructor unless there has been misconduct with their items.
SWIM RECRUIT instructors do not teach with flotation devices, we prefer to assist your child to learn to swim without them, unless previously discussed. We also not not play with inflatables, waterslides and or run pool parties.
We love your pets but please keep them safe and not to intrusive to our instructors and away from poolside, as some times they think we are all drowning and try and save us.
Other swimmers, we are not lifeguards or baby sitters please do not have other children swimming in the pool during our lessons as it comprises the lesson and the general safety of the environment. Our instructors our responsible for only the child/ren booked into the class. If there are other children at the home please do not let them interfer with the class.
We love our instructors and it our heart to keep your instructors consistent so if they are not coming as they are ill or away for some other reason we will let you all know as soon as we can and we can do one of two things.... reschedule or find you another teacher if your kids are OK with the change.
